2025 Integrated Annual Report

Introduction

Our value proposition

Client business needs

We are a responsible AI-powered global business and technology transformation partner delivering business value to our clients and society at large. We imagine the future of organizations and make it real with AI-powered sustainable technology and people. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem.

Customer First

Transforming the experience that our clients deliver to their customers, including the value of their products and services and the quality of each customer interaction.

Intelligent Industry

Digitally transforming our client value chain, from the design and development of sustainable, intelligent products and services to intelligent supply chain, extending to the smart manufacturing of products and intelligent service operations.

Enterprise Management

Transforming the processes, teams, solutions, and operations to run enterprises with a greater agility and operational efficiency, in a sustainable manner and for a personalized employee experience.

Core expertise

Industry expertise

Knowing the unique challenges that each industry faces is critical to business success. We have developed deep industry knowledge in:

  • Consumer Goods & Retail
  • Energy & Utilities
  • Financial Services
  • Manufacturing
  • Public Sector
  • Services
  • Telecommunications, Media & Technology

Cloud

While our clients move away from physical data centers, we are operationalizing their move to cloud by providing managed services for hybrid cloud environments and streamlining business operations. As a strategic lever of transformation, the cloud enables them to innovate, and launch intelligent products and services to create new revenue streams.

Data & artificial intelligence (AI)

We help our clients draw significant business and operational benefits in an ethical fashion, by developing and implementing AI-powered transformations, solutions, and operations at scale.

Intelligent Operations

We help clients drive agility and value by integrating data insights, industry expertise, and change management. Our consulting-led, tech-driven approach blends human capabilities with AI agents to orchestrate processes seamlessly.

Sustainability

A comprehensive portfolio of services and solutions to leverage climate technologies, transform business models, develop products, and optimize operations and value chains towards a sustainable future.

Engineering

We unleash the potential of R&D and innovation to develop the products and services of tomorrow and transform industrial operations by leveraging advanced digital and software technologies, agile engineering platforms, and an industrialized delivery model.

For shared outcomes

Clients
  • 4.33/5: client satisfaction level on engagements
  • A target to increase bookings for deals that deliver sustainability benefits to our clients
Talents
  • €15,296 million paid in gross wages and salaries, payroll taxes and benefits
  • 40.5% - proportion of women in the workforce*
  • 30.5% - proportion of women in executive leadership positions*
  • 34.7 million hours of training, including learning in the flow of work*
  • 194,775 talents upskilled on Agentic AI*
  • 7.7/10: employee engagement score, as measured in monthly internal surveys*
  • 8.4% employee share ownership*
Business and technology partners
  • €3,083 million in purchase of goods and services with our suppliers
  • The majority of our sales are made alongside our partners
Society and public authorities
  • €534 million income tax expense
  • >750 social impact projects*
  • Net zero business by 2040
  • Contribution to 11 out of 17 Sustainable Development Goals adopted by the United Nations
  • 8.5 million citizens have benefited from our digital inclusion initiatives since 2018
Shareholders and investors
  • Earnings per share of €9.46 (down 3.7% on 2024)
  • €1,120 million returned to shareholders (€578 million dividend, €542 million share buyback)
  • 13.3% operating margin