Success stories
Driving a global CRM project with Fresenius Group
Effective customer relationship management (CRM) and commercial excellence processes are essential to business success. In close partnership with Capgemini and Salesforce, Fresenius, a global healthcare leader, aims to enhance its CRM and commercial operations through 2029. The new platform will orchestrate interactions with healthcare professionals and organizations. Capgemini is supporting the harmonization of business processes across sales, marketing, customer service, and technical service, while shaping the overarching technical architecture. The solution will standardize workflows, embed regulatory compliance by design, and unlock actionable data insights across more than 50 countries.
Harnessing our talents to support Dutch healthcare
During crises such as pandemics, climate events, or conflicts, the Dutch healthcare system faces increased pressure on skilled staffing. In response, the Nationale Zorgreserve (National Healthcare Reserve) was set up to allow former healthcare workers to volunteer when they are needed most. Capgemini became the first consultancy to join the network, which means staff in the Netherlands who have a background in healthcare can volunteer to be temporarily deployed in times of crisis. The partnership includes activation protocols and deployment planning to ensure volunteers can contribute effectively, while protecting business continuity. By joining Nationale Zorgreserve, Capgemini strengthens the country’s emergency response capacity and offers its people a meaningful way to support their communities. The initiative increases surge staffing for the healthcare sector, reinforces our social commitment, and encourages other organizations to participate, building a network of professionals ready to protect public health in times of crisis.
