Financial services
Powering the future of financial services
- Amid rising client expectations, a dynamic macroeconomic environment, heightened regulations, and AI led digital disruption, we help financial services clients harness technology to drive strategic growth.
32%
Instant payments and e-money wallets are projected to reach 32% by 2029.
Source: World Payments Report 2026 (Capgemini Research Institute for Financial Services Analysis, 2026).
Building resilience, growth, and trust
The financial services sector is transforming. Cloud-powered AI agents, Gen AI, and embedded finance are redefining how institutions operate and engage clients. Firms harmonizing human expertise with intelligent tools can deliver personalized, secure, and sustainable experiences demanded by the next generation of clients, driving loyalty through digital-first services. Capgemini’s technology transformation expertise and deep knowledge of the financial services industry empower firms to navigate complex markets, leveraging data and AI to enhance customer experience, modernize legacy systems and cultivate operational excellence.
Connecting with customers through AI
Banks and financial institutions need new, scalable ways to nurture personalized, convenient, and human-centered experiences. Insurers across the globe are entering a market with pricing pressure and shrinking margins, compounded by emerging risks like climate volatility and cyber threats. We leverage Agentic AI to meet efficiency, scalability, and superior client experience goals, boosting engagement with simplified interactions, delighting customers with personalized offers, and empowering relationship managers with AI-enabled tools for faster interactions.
Financial crime solutions for a digital age
Regulatory compliance and risk management remain critical, but merely complying is no longer enough-firms must stay ahead of the curve. With the right strategy, firms can enhance compliance, avoiding fines and remediation. As regulations and data increase, scalable financial crime compliance solutions are essential. Capgemini supports financial leaders with Agentic AI and automation to eliminate errors, improve cost efficiencies, and optimize resources. AI-powered detection engines enhance threat identification, reducing risk, improving efficiency, and building customer trust.