2025 Integrated Annual Report

Designing AI-efficient operations

The Consumer Products & Retail industry is valued at over $30 trillion globally, but growth is slowing and competition is intensifying. Industry leaders face a dual imperative: modernize core operations while reimagining customer engagement through AI, data, and digital platforms. Legacy systems, supply chain complexity, sustainability commitments, and rapidly evolving consumer behavior all add to the challenge. How should the industry approach transformation in order to thrive in the long term while balancing growth, efficiency and responsibility?

Connecting innovation with efficiency and growth

Capgemini specializes in addressing these core challenges by placing AI, data, and automation at the heart of transformation. We help retailers and consumer brands modernize their digital cores, connect end-to-end value chains, and deliver more intelligent, responsive experiences for customers and employees alike. Our capabilities span customer engagement, Intelligent Operations, supply chain and fulfilment, and store and workforce optimization, enabling organizations to operate more efficiently while unlocking new sources of growth. Sustainability and responsible business practices are embedded across the value chain, so clients build resilience and trust while adapting to evolving consumer expectations.

Unlocking revenue streams with AI

Retailers and consumer brands face pressure to improve efficiency, build resilience, and unlock new revenue streams. AI is key but only when applied in ways that simplify complexity and deliver measurable value. Capgemini supports clients in making AI real across their organizations, accelerating growth through intelligent use of data and automation. Our approach helps optimize workforce performance, enable connected commerce, and modernize digital cores for scale, security, and agility, ensuring today’s investments remain relevant for the future.