Success stories
AI-powered maintenance accelerates SKF repairs up to 10x their previous speed
SKF, one of the world’s largest manufacturers of bearings, needed to accelerate fault resolution on complex machinery to reduce downtime, and improve cost and energy efficiency. The existing system meant technicians spent significant time searching and interpreting manuals, which slowed repairs and impacted production and sustainability goals. Capgemini, in partnership with Microsoft, co-developed an AI-powered maintenance solution with SKF. It translates technical manuals into local languages and delivers context-aware, step-by-step repair guidance via a web interface or Microsoft Teams. The solution’s Agentic approach ensures accurate, actionable responses and seamless human-AI collaboration on the shop floor. The average time SKF technicians spend to find and apply repair instructions fell from over 12 minutes to 90 seconds, cutting downtime and speeding fault resolution. The solution improved operational productivity, lowered maintenance costs, and enabled energy savings through increased uptime and efficiency - setting a new standard for AI-driven maintenance in manufacturing.
Fueling faster innovation for the future of mobility
Aptiv, a global leader in automotive software and hardware, needed a modern, resilient digital foundation to support faster innovation across safety, electrification, and connected vehicle programs. It required comprehensive IT support to increase agility, improve service delivery, and scale global digital initiatives. Using our Accelerated Solutions Environment - Capgemini’s proven methodology for creating powerful, transformative business outcomes - we provide infrastructure support and digital operations across Aptiv’s enterprise. The engagement brings together ServiceNow, cloud and data governance capabilities, engineering services, and programs to align IT with Aptiv’s business goals, supporting cloud migration and engineering expansion. The partnership accelerates Aptiv’s development of a next generation digital backbone, enabling greater operational agility, improved service quality, and faster time to innovation. Aptiv’s strategic transformation positions the company to scale resilient, enterprise-wide IT services that underpin future mobility solutions.
