2025 Integrated Annual Report

Introduction

Customer First

Customer First elevates the experience our clients offer their customers, including the value of products and services, and the quality of customer interactions. We design omnichannel journeys, deploying AI solutions to ensure value propositions are hyper-contextualized, personalized, and conversational, captivating customers and driving success.

Intelligent Industry

Intelligent Industry addresses the digital transformation of the value chain, from the design of intelligent products and services to intelligent supply chains, smart manufacturing, and service operations powered by data and AI. We design and implement operating models, solutions, and operations, improving agility, efficiency, and resilience.

Enterprise Management

We help clients transform processes and teams, deploying new core solutions and sustainable operations to increase agility and efficiency, while ensuring a seamless, personalized experience for employees. Enabled by industry-specific blueprints, we support the transformation of front end, R&D, supply chain, manufacturing, and service operations.

Cloud

The Group’s cloud offer enhances IT and security systems, fueling innovation. We design intelligent cloud-native applications and business APIs, leveraging agile methodologies and DevSecOps chains powered by AI. We support the full, flexible cloud migration of applications and data, and the optimization and hyper-automation of processes using AI.

Data & AI

Data and AI are at the core of our offer, empowering clients to deliver new customer experiences and products, boost go-to-market, uplift business process operations, and evolve IT. Our approach encompasses data management, platforms, and AI solutions designed to create revenue streams and generate measurable operational efficiency across sectors.

Intelligent Operations

Integrating data-driven insights, sector-specific expertise, and change management, our approach moves beyond cost arbitrage to a consulting-led, tech-driven model, blending human skills with AI agents, across processes. Through Intelligent Operations, our clients achieve strategic business goals faster and at lower cost.

Cybersecurity

We help security teams assess vulnerabilities, build mitigation plans, and implement architectures for detection and response. We deploy protection solutions - including data center and cloud security, application and endpoint protection, IAM, and data security - while responding to potential attacks with our AI-enabled security operation centers.

Sustainability

We work with clients’ management teams, turning ESG goals into measurable business outcomes. Together with operations managers, we help deliver efficiency at scale, smart sustainable design, disruptive edge through Climate Tech, and responsible digitization, while ensuring ESG monitoring and regulatory compliance.