Client testimonial
Forging a full-spectrum strategic engagement with Farmers
- Building on a 35-year relationship, Capgemini was recently selected as the primary strategic IT services provider for Farmers, one of the top 10 US based property & casualty insurance groups. We asked Farmers’ COO, Paul Wilson, about the factors that led to the extension and expansion of this longstanding relationship.
Paul Wilson
COO Farmers Group, Inc.
What prompted Farmers to move to a single primary strategic provider at the conclusion of its IT Supplier Optimization process?
Paul Wilson - What started as a focus on driving efficiency in managing IT applications and data, expanded to include identifying a provider that could also deliver significant strategic value-add and work closely with Farmers to deliver on a major component of our strategic roadmap. The trust built over years of working with Capgemini and the high level of commitment from Capgemini’s leadership-from their Group Client Executive for Farmers to their Group CEO-played a key role in our decision. The migration of the work was fast and non-disruptive to ongoing operations, and initiatives and benefits have already been significant.
What challenges was Farmers facing and how did Capgemini help to address them?
P. W. - Insurance is a highly competitive industry. Optimizing expenses to support competitively priced products and future innovation, and access to top talent, play key roles in being able to continue to win in the marketplace. Our alliance with Capgemini has delivered on both priorities. Also, a strategic provider like Capgemini can be counted on to help Farmers with many of its current and future business challenges and opportunities.
What role did Capgemini’s technology expertise play in Farmers’ decision?
P. W. - Capgemini has considerable expertise in implementing the latest versions of technologies that are highly relevant for us. We worked together to migrate our applications and data to the cloud across three major platforms leveraging their top-tier partnerships with hyperscalers and several of the world’s leading technology companies. This reassured us that we made the right choice in selecting Capgemini to provide comprehensive technology expertise.
What new technologies are being deployed to support the future for Farmers (automation, security, cloud, Gen AI)?
P. W. - Farmers is investing in AI solutions with a focus on automation and guided responses that benefit our customers, agents, and employees. With their track record of success at Farmers, large partner network, and advanced capabilities in AI, Capgemini has valuable resources to assist us in our journey on a number of levels including solutions delivery, bringing top talent to the process, and assisting with the upskilling of our current employees. Also, Capgemini’s deep relationships with leading technology platforms and software providers allows Farmers to leverage their extended network as Farmers continues to focus on providing differentiating solutions for our customers, agents, and employees.