Research and reports
A broader picture
- Capgemini conducts industry-leading research throughout the year, generating insights on the issues that are shaping the future of business and society. The Capgemini Research Institute (CRI) is our long-running in-house think tank, with a commitment to delivering research to support our clients’ transformation needs. In 2024, we deepened our strategic partnership with the World Economic Forum (WEF), releasing a number of joint reports investigating some of the most critical challenges facing the world-and the best strategies to overcome them.
Entering the eco-digital era
In this report, developed in collaboration with the Digital Value Lab at the Digital Design Institute at Harvard, we delve into the digital economy and how, in addition to its business benefits, it has the potential to provide significant environmental and social value. The report highlights the emergence of a dual transition towards digital and sustainability, in which sustainability efforts will be supported by a shift toward digital, and evaluates how organizations can harness the opportunities created by the emerging eco-digital economy, covering digital strategy, cybersecurity, sustainability, and more.
Harnessing the value of Generative AI
Organizations are rapidly embracing Generative AI, spurred by an uptick in investment and the value of this transformative technology. Early adopters are seeing benefits ranging from improved operational efficiency to enhanced customer experience. This report finds that, on average, organizations realized a 7.8% improvement in productivity and a 6.7% improvement in customer engagement and satisfaction over the past year through Gen AI. Our findings also show that the adoption curve for Gen AI continues to increase, with use cases across the spectrum. AI agents are a major incoming technology, with a large majority (82%) of organizations intending to integrate them within one to three years.
Unlocking the potential of engineering biology
Organizations across all sectors are preparing for the transformative impact of engineering biology, looking to harness recent advancements in bioengineering to achieve environmental benefits and improved product performance. This report finds that almost every corporate executive surveyed agreed that biosolutions will significantly disrupt their industry. Around half expect to see this disruption within five years, and the rest in five to 10 years, or more. Almost half (46%) of organizations are already pursuing biosolutions, with 40% at an exploratory stage and 56% engaging actively in experimentation, pilots, or scaled deployments.