2023 Integrated Annual Report

Introduction

TECHNOLOGY FOR AN INCLUSIVE AND SUSTAINABLE FUTURE”

OUR VALUE PROPOSITION

CLIENT BUSINESS NEEDS

We are a responsible business and technology transformation partner delivering business value to our clients and society at large, by leveraging useful, accessible and sustainable technology.We help our clients transform at scale, as they transition to a digital and sustainable economy.

CUSTOMER FIRST

Transforming the experience that our clients deliver to their customers, including the value of their products and services and the quality of each customer interaction.

INTELLIGENT INDUSTRY

Transforming digitally our client value chain, from the design and development of sustainable, intelligent products and services to intelligent supply chain, extending to the smart manufacturing of products and intelligent service operations.

ENTERPRISE MANAGEMENT

Transforming the processes, teams, solutions and operations to run enterprises with a greater agility and operational efficiency, in a sustainable manner and for a personalized employee experience.

CORE EXPERTISES
INDUSTRY EXPERTISE

Knowing the unique challenges that each industry faces is critical to business success. We have developed deep industry knowledge in:

  • Consumer Goods & Retail
  • Energy & Utilities
  • Financial Services
  • Manufacturing
  • Public Sector
  • Services
  • Telecommunications, Media & Technology
CLOUD

While our clients move away from physical data centers, we are operationalizing their move to cloud by leveraging the latest cloud services and streamlining business operations. As a strategic lever of transformation, the cloud enables them to innovate, launch intelligent products and services to create new revenue streams.

DATA & ARTIFICIAL INTELLIGENCE (AI)

We help our clients draw significant business and operational benefits in an ethical fashion, by developing and implementing use cases with analytics and AI services, and by designing, building and running data and AI solutions at scale.

SUSTAINABILITY

A comprehensive portfolio of services and solutions to leverage climate technologies, transform business models, develop products, and optimize operations and value chains towards a sustainable future.

ENGINEERING

We unleash the potential of R&D and innovation to develop the products and services of tomorrow and transform industrial operations, by leveraging digital and software advanced technologies, agile engineering platforms and an industrialized delivery model.

FOR SHARED OUTCOMES

CLIENTS
  • 4.2/5: client satisfaction level on engagements
  • A target of 10 million tons of CO2 saved by 2030 by our clients thanks to our solutions
TALENTS
  • €15,341 million paid in gross wages and salaries, payroll taxes and benefit
  • 38.8% of women in the workforce
  • 26.2% of women in executive leadership positions
  • 17.8 million hours of training
  • 7.9/10: employee engagement score, as measured in monthly internal surveys
  • 8.9% employee share ownership
BUSINESS AND TECHNOLOGY PARTNERS
  • €3,508 million in purchase of goods and services with our suppliers
  • The majority of our sales are made alongside our partners
SOCIETY AND PUBLIC AUTHORITIES
  • €626 million income tax expense
  • 1,152 social impact projects
  • Net zero business by 2040
  • Contribution to 11 out of 17 Sustainable Development Goals adopted by the United Nations
  • 4.4 million citizens benefited from our digital inclusion initiatives since 2018
SHAREHOLDERS AND INVESTORS
  • Earnings per share of €9.7 (up 7% on 2022)
  • €1,442 million returned to shareholders (€559 million dividend, €883 million share buyback)
  • 13.3% operating margin