CREATING A CUSTOMER SERVICE MASTER-BLEND
Twinings Ovaltine, a British marketer of tea and other beverages, embarked on a transformative journey with the powerful collaboration of SAP S/4HANA, Microsoft Azure, and Capgemini. This solution leveraged data and technology as a change catalyst, eliminated business complexities, elevating operational efficiency, and established solid foundations preparing for growth - with an unwavering commitment to service excellence for their customers. It was imperative to revolutionize infrastructure, automate crucial business processes, unlock customer insights and consumer needs.
ECO-CONSCIOUS INNOVATION INTO ACTION
Breitling, a luxury watchmaker, partnered with Capgemini to automate carbon emissions data management using Salesforce Net Zero Cloud, helping Breitling to bring further business value to their customers. This collaboration aimed to enhance data accuracy and streamline processes, eliminating manual complexities associated with emissions tracking. The solution provided by Capgemini not only accelerated data handling but also offered a unified reporting framework, enabling Breitling to identify and act on emission reduction opportunities more effectively. This effort underscores Breitling’s dedication to environmental responsibility and its path to carbon neutrality.
PAVING THE WAY TO THE FUTURE IN CLOUD
Faced with an end-of-service deadline and rising costs, Auto Club Group (ACG), partnered with Capgemini to migrate their core insurance processing applications to Google Cloud. The migration, ensures a stable, secure, and scalable technology stack for ACG’s who is now able to simplify its IT infrastructure, streamline operations, enhance application capabilities and server management for improved efficiency, productivity and carbon foot print. This collaboration is anticipated to yield substantial long-term cost savings of around $500,000 per year, providing ACG with the platform to scale for future digital transformation initiatives.
PERSONALIZED COFFEE MOMENTS
A multinational coffeehouse retailer partnered with Capgemini and ServiceNow to deploy a rapid, cost-effective, and agile customers service management solution to improve the customer experience in the UK region. Paired with subsequent feature enhancements, the solution resulted in a more streamlined service workflow with significant efficiency gains and cost savings as well as resulting in a faster, more personalized, and efficient support experience, ultimately benefiting both customers and agents.