2023 Integrated Annual Report

At the forefront of the gen AI revolution

GENERATIVE AI

AT THE FOREFRONT OF THE GEN AI REVOLUTION

THE RISE AND VALUE OF GENERATIVE AI

In the swiftly changing realm of technology, generative artificial intelligence (generative AI) is a driving force, heralding a new era of innovation and transformation across industries. Organizations are increasingly embracing these technologies and are poised to experience a paradigm shift in their business models and processes. Capgemini is at the forefront of this revolution, positioned as a leading player enabling our clients to define, design and deploy at scale various generative AI use cases for tangible business and operational impact.

AN ACCELERATOR FOR TRANSFORMATION

The rise of generative AI is marked by rapid innovation, wide adoption, and significant impact. Our research reveals that in 2023, 74% of executives were already confident that the benefits of generative AI would outweigh the associated concerns. These benefits include an anticipated 9% improvement in client engagement and efficiency, an 8% increase in sales, and a 7% reduction in costs. This technology is not just about digital transformation; it accelerates the reinvention of businesses, whether it is enhancing performance through personalized client interactions, fostering innovative problem-solving, driving new product development, or boosting productivity and cost savings.