PERFORMANCE MANAGEMENT
“At Capgemini, we celebrate the things that go right and give employees regular and appropriate feedback to help them learn when things don’t go so well. For that to work, we’ve created a safe environment so that they feel sufficiently supported to ask for help when needed. We need to clearly set realistic goals together, not just their ultimate goal, but also the signposts along the way. For me, performance management is demonstrating we care about someone’s development. It’s not about following a process although clearly a process is involved, but it’s really about getting under the covers of why someone has joined Capgemini and why they want to pursue their career with us. It’s being clear on an individual’s dreams and aspirations. We need to understand that as leaders and managers so that we can support their progression. It’s also making sure people feel that they have a voice. I always look at performance management as an opportunity to learn in both directions.”
MOBILITY
“Internal job mobility has truly been a game-changer for my career within the company. In my case I initiated the transfer from India to Canada, where I had applied for a visa. My HR managers were very supportive and I was introduced to the North American leads. This internal move has allowed me to acquire a diverse set of skills and these new skills have helped me expand my professional network. Transitioning to a more client-facing role as an engagement manager has enhanced my conversational and presentation skills, as well as my stakeholder management abilities. I gained a deeper understanding of the end-to-end process, from proposal submission to contract execution and delivery. Today, I’ve had the opportunity to seamlessly integrate into a new culture while maintaining my career trajectory. The organization supported my learning journey through internal workshops and trainings, enabling me to grasp the prerequisites for success in my new role. And in return, they can leverage my contacts and experience.”
SKILLS EVOLUTION
“The skills required to deliver value-driven transformation have grown massively in importance. Today, clients expect us to understand the challenges of their business, their industry and their competitive positioning. So we all have to be multi-skilled now. Our top talent programs and our leadership development programs focus on shaping a continuous learning mindset that forms the building blocks for self-development. While you can’t be an expert in everything, what’s most important is knowing where to find that expert - and having the network to reach out to that person. Personally, the opportunities I’ve had to connect and network, through learning and upskilling programs and initiatives, have been the single biggest factor to positively impact my career at Capgemini. I know that I can rely on the expertise of my peers and their desire to share their knowledge. These are essential in my role as delivery head and really help me deliver value to my client.”