2023 Integrated Annual Report

What skills and qualities do today’s employees require to stay at the forefront in serving client business needs?

ANNE LEBEL: This is an essential question for those of us working in human resources. The blurring lines between business and technology across all industries require a new breed of talent that combines technical skills and industry expertise… But that is just the start. In today’s fast-changing world, we attach increased importance to social and emotional capabilities: adaptability, empathy, storytelling - because these are character traits needed to understand the challenges our clients face today. A good example of these challenges is the surge of generative AI onto the scene in 2023. Our responsibility is to ensure that our people are at the forefront of technology to bring value to our clients. To this end, Capgemini announced in July 2023 that it would invest €2 billion to strengthen its leadership in AI over the next three years.

And it’s not just about acquiring generative AI expertise. It is about leading in this field and applying the technology in new and meaningful ways across our clients’ value chains.

How does Capgemini help its people to grow?

A. L.: We want to build a company of “learnitalls”, not “knowitalls”, turning potential into business value and ensuring our employees’ sustainability and long-term employability as their careers progress across Capgemini and beyond. We have developed a diverse and rich learning offering, aligned with our strategic objectives. Our digital learning platform embeds learning paths developed with prestigious knowledge and technology partners including Harvard Business. We are committed to increasing the learning hours of every employee. In 2023, we exceeded our global target of 5% growth in learning hours across the company compared to the previous year.