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Integrated annual report 2020

In 2020, Capgemini’s teams have shown tremendous solidarity and leveraged their expertise to meet the needs of public authorities and communities. Testimonials.

UK

#strongertogether

“Employee wellbeing was at the heart of our response. We created ‘Capgemini at home’, a virtual community where everyone was able to share camaraderie, including our leaders. We also boosted our mental health champions by 40% and ensured expert support was open to all.”

Bal Gill, Head of Employee Experience and Inclusion

Brazil

#health

“We created and developed an application we call Capgemini Supercare, through which an employee can get in touch with us directly if they are showing symptoms of Covid-19, so we can make immediate contact with them.”

Rafael Tsunoda Morioka, Health Management & Occupational Doctor

Spain

#client-focused

“We implemented an ecosystem for engaging clients through a wide range of value-from-everywhere initiatives, such as our virtual office for interactive client visits to highlight projects and capabilities, an onboarding app for client projects and a series of YouTube live videos featuring short interviews to share our expertise and knowledge.”

Albert Tort, Chief Technology Officer

France

#health

“Public authorities turned to us to harness digital technology in the fight against Covid-19. From the TousAntiCovid app to testing and hospital capacity planning, our teams worked hard to provide solutions that inspired trust from both citizens and healthcare professionals.”

Léo Isaac-Dognin, Principal, Public Sector

Portugal

#client

“We collaborated with a major client in the health sector to develop software that would respond to the needs of the current vaccination plan in Portugal. We continue operational support and the development of new functionalities, improving the application and adapting it to the evolving demands of the pandemic.”

Ricardo Neves, Senior Consultant

India

#technology

“By enabling 49% of IT support queries to be managed through AI and automation, we helped remote employees stay productive. This allowed everyone to focus on more critical activities."

Meetali Gandhi, Transformation Lead, Group IT

China

#agility

“In January 2020, we foresaw the coming impact of Covid-19 and immediately set up an emergency team. It worked agilely, responding quickly and properly to each risk, which helped to protect the health of our employees and our activities.”

Chenggang Tong, Global Sale Officer and Business Risk Manager

UK

#information

“Purpose developed Share Verified, a United Nations initiative that calls on people around the world to become information volunteers and Share Verified, science-based content to keep families and communities safe and connected.”

Gautam Raju, Managing Director of Purpose Europe

USA

#client

“From the start of the pandemic we addressed the changing cyber threat landscape, while helping our clients to continue their business in a secure manner – no matter what circumstances or challenges they faced.”

Lanita Benson, Senior Security Manager

Poland

#agility

“Coordinated Covid-19 activities allowed more than 99% of employees in Poland to switch to remote work – all in only three weeks. This would not have happened without everyone’s total commitment.”

Krzysztof Skowron, Security and Compliance Manager

agility

Integrated Annual Report 2020

#StrongerTogether

In 2020, Capgemini’s teams have shown tremendous solidarity and leveraged their expertise to meet the needs of public authorities and communities. Testimonials.

Letter  Paul Hermelin, CHAIRMAN OF CAPGEMINI

“Fighting against exclusion, particularly in terms of digital, and leveraging science to protect the planet are the commitments that our 270,000 employees are determined to pursue even further.”
Read the letter

Editorial  Aiman Ezzat, CEO OF CAPGEMINI

“Cloud and data analytics combined with artificial intelligence will form the two pillars of our growth.”
Read the editorial

HIGHLIGHTS OF  THE YEAR

A NEW GOVERNANCE

Aiman Ezzat was appointed Chief Executive Officer of Capgemini by the Board of Directors at the close of the Shareholders’ Meeting on May 20, 2020. Paul Hermelin remains Chairman of the Board of Directors. Aiman Ezzat is the fourth Chief Executive Officer of Capgemini in its 53-year history. —

ALTRAN JOINS THE CAPGEMINI FAMILY

On April 20, 2020, Altran’s 50,000 employees joined Capgemini’s teams. This integration allows Capgemini to establish itself as a pioneer in the field of Intelligent Industry. Capgemini has become the partner of choice for the digital transformation of industrial companies, particularly in the automotive and technology sectors. —

A STRONGER PRESENCE IN ASIA-PACIFIC

In Australia, Capgemini acquired WhiteSky Labs – an independent consulting firm that helps clients better leverage MuleSoft applications – and RXP, a provider of largescale, end-to-end digital data and cloud solutions. The Group’s ambition is to grow strongly in the Asia-Pacific region. —

ZERO EMISSIONS BY 2030

Capgemini has committed to achieving carbon neutrality in its operations by 2025 at the latest and "net zero emissions" across its entire value chain by 2030. The Group is focusing on decarbonizing its operations, business travel and energy consumption, and is building on initiatives such as the Mission Million in India, which aims to plant one million trees. —

PARTNERING TO DELIVER HIGH-TECH VALUE

Capgemini and Nordic Capital, a leading European private equity firm, joined forces to accelerate the implementation of AI and machine learning in Nordic Capital’s portfolio companies. To launch this project, Capgemini supported a portfolio company in the technology and payments sector to help it adopt advanced machine learning algorithms. —

AN EMERGENCY SHELTER FOR VICTIMS OF VIOLENCE

To ensure the safety of women who have suffered domestic violence and their children, who were especially at risk during the first lockdown, Capgemini sheltered families at Serge Kampf Les Fontaines Campus in France, in collaboration with the Union Régionale Solidarité Femmes and the Fondation des Femmes, two French charities set up to support and defend women. —

A GROUP UNITED TO FACE THE HEALTH CRISIS

In the battle against the Covid-19 pandemic, Capgemini has made the health and safety of its employees and their families, its clients and partners, a priority. The Group was able to count on the mobilization and creativity of all its teams, throughout the world, to adapt to the health conditions and implement remote working effectively. —

GET THE FUTURE YOU WANT

Capgemini is rolling out its ambitious and committed new brand platform among its clients, employees and all audiences: “Get the future you want”. This reflects the spirit and energy of Capgemini’s teams to build an inclusive and sustainable future through technology. —

POWERING TRANSFORMATION IN BRITISH RETAIL

John Lewis Partnership, which owns Waitrose, among other retail brands, selected Capgemini as its technology partner. The partnership will enable John Lewis to update and transform core services, including trading, supply chain, finance, and personnel, with Capgemini working hand-in-hand with the 700 members of John Lewis Partnership’s new Technology & Change department. —

OUR PURPOSE

Unleashing human energy through technology for an inclusive and sustainable future.

Read more

CLIENT  TESTIMONIALS

01. FILA North America
02. Breakthrough Energy
03. SNCF Réseau

Client testimonial

01. FILA North America

Interview with Dawn Trenson, FILA North America’s Vice President of E‑commerce

Watch the video

Client testimonial

02. Breakthrough Energy

Conversation with Ann Mettler, Vice President Europe of Breakthrough Energy and Cyril Garcia, CEO of Capgemini Invent

Watch the video

Client testimonial

03. SNCF Réseau

Interview with Olivier Bancel, Chief Operation Officer of SNCF Réseau

Watch the video

Our offer

A unique combination of business lines, industry expertise, and offerings

  • KEY SKILLS TO MEET SECTORAL CHALLENGES
    • TELECOMMUNICATIONS, MEDIA & TECHNOLOGY
    • PUBLIC SECTOR
    • MANUFACTURING
    • FINANCIAL SERVICES
    • ENERGY & UTILITIES
    • CONSUMER GOODS & RETAI
    • SERVICES
  • BUSINESS LINES CATERING TO ALL OF OUR CLIENT’ NEEDS
    • OPERATIONS
    • STRATEGY & TRANSFORMATION
    • APPLICATIONS & TECHNOLOGY
    • ENGINEERING
  • A PORTFOLIO OF OFFERS INTEGRATING THE BEST TECHNOLOGIES
  • Capgemini supports its clients in the three key areas: managing customer relationships; managing industrial assets; and functional agility. Capgemini provides its clients with key technologies such as cloud, data and artificial intelligence. The Group also works to improve clients’ cybersecurity and environmental impact.

    CUSTOMER FIRST: Helping our clients to deliver exceptional personalized experiences and to continuously reinvent their business and offering.

    INTELLIGENT INDUSTRY: Harnessing the potential of technology and data to transform and digitize products, industrial operations, and connected services across industries.

    ENTERPRISE MANAGEMENT: Delivering, transforming and managing operations for digital core, business processes, and enterprise applications for greater agility and operational efficiency.

    Cloud – Data & AI – Cybersecurity - Sustainability

Discover our business model

Customer first

Helping our clients to deliver exceptional personalized experiences and to continuously reinvent their business and offerings

Intelligent Industry

Harnessing the potential of technology and data to transform and digitize products, industrial operations, and connected services across industries

Enterprise management

Delivering, transforming and managing operations for digital core, business processes, and enterprise applications for greater agility and operational efficiency

AN ETHICAL  AND RESPONSIBLE COMPANY

As a leader in digital transformation we aspire to be a reference in terms of ethical standards. It is our firm conviction that technology should enable inclusive and sustainable futures for the planet, for society, and for our own workforce.

Pillar

I

Environmental responsibility

We provide solutions to environmental challenges by reducing the carbon footprint of our Group and our clients.

Read more

Pillar

II

Digital inclusion

Our ambition is to bring digital inclusion at the forefront of social action. With the skills and passion of our people we’re bridging the digital divide to ensure technology is an opportunity for everyone, creating a more inclusive future for all.

Read more

Pillar

III

Diversity and inclusion

At Capgemini, we strongly believe that diverse minds and people are a source of creativity, innovation and business value. We are focused on strengthening our culture of inclusion to embrace and empower talent in all its diverse forms.

Read more

Performance 2020

In 2020, Capgemini showed solid performance, showing the resilience of its operational model.

Carole Ferrand  Chief financial officer

“The Group proved its great capacity for agility in 2020, rapidly adapting to an unprecedented crisis, all while proceeding with a major acquisition.”
Read more

REVENUES  in billions of euros

+13,7%  over a year at constant exchange rates

  • 13.2 of revenues (in billions of euros) in 2018
  • 14.1 of revenues (in billions of euros) in 2019
  • 18.8 of revenues (in billions of euros) in 2020

OPERATIONAL MARGIN*  in millions of euros

+8% in value

  • 1597 of operational margin (in millions of euros) in 2018
  • 1741 of operational margin (in millions of euros) in 2019
  • 1879 of operational margin (in millions of euros) in 2020

* The operational margin, one of the principal indicators of Group performance, corresponds to the difference between revenues and operating costs. It is calculated before the "other products and operating costs".

Free organic cash flow  in millions of euros

  • 1,160 of Free organic cash flow (in millions of euros) in 2018
  • 1,288 of Free organic cash flow (in millions of euros) in 2019
  • 1,119 of Free organic cash flow (in millions of euros) in 2020

DISTRIBUTION OF REVENUES By region

  • 31% NORTH AMERICA
  • 29% REST OF EUROPE
  • 22% France
  • 11% UNITED KINGDOM AND IRELAND
  • 7% ASIA PACIFIC AND LATIN AMERICA

DISTRIBUTION OF REVENUES By sector

  • 25% FINANCIAL SERVICES
  • 22% INDUSTRY
  • 13% PUBLIC SECTOR
  • 12% CONSUMER GOODS  & COMMERCE
  • 12% TELECOMMUNICATIONS,  MEDIA, AND TECHNOLOGY
  • 10% ENERGY & UTILITIES
  • 6% Services

DIVISION OF REVENUES By domain

  • 62% APPLICATIONS & TECHNOLOGY
  • 31% OPERATIONS & ENGINEERING
  • 7% STRATEGY & TRANSFORMATION

GREENHOUSE GAS EMISSIONS PER EMPLOYEE  in MTCO2 Eq.

-71,2%* compared to 2019*

  • 3.10 d'émissions GREENHOUSE GAS EMISSIONS PER EMPLOYEE (in MTCO2 Eq.) in 2015
  • 2.18 d'émissions GREENHOUSE GAS EMISSIONS PER EMPLOYEE (in MTCO2 Eq.) in 2019
  • 0.89 d'émissions GREENHOUSE GAS EMISSIONS PER EMPLOYEE (in MTCO2 Eq.) in 2020

* Decrease partly due to the pandemic

SHARE OF DIGITAL INCLUSION INITIATIVES AS A PART OF OUR SOLIDARITY PROJECTS  as a percentage

  • 64% OF DIGITAL INCLUSION INITIATIVES AS A PART OF OUR SOLIDARITY PROJECTS IN 2018
  • 74% OF DIGITAL INCLUSION INITIATIVES AS A PART OF OUR SOLIDARITY PROJECTS IN 2019
  • 87% OF DIGITAL INCLUSION INITIATIVES AS A PART OF OUR SOLIDARITY PROJECTS IN 2020

PROPORTION OF VICE PRESIDENT PROMOTIONS AND HIRES FILLED BY WOMEN  as a percentage

  • 24% OF VICE PRESIDENT PROMOTIONS AND HIRES FILLED BY WOMEN IN 2018
  • 29% OF VICE PRESIDENT PROMOTIONS AND HIRES FILLED BY WOMEN IN 2019
  • 30% OF VICE PRESIDENT PROMOTIONS AND HIRES FILLED BY WOMEN IN 2020

Discover our key contacts across the globe

See our contacts

Capgemini is grateful for Ilhwa Kim’s contribution to this year’s annual reports.  Discover her art collection on www.ilhwakim.com

Credits

Graphic design, production and editorial

WordAppeal & Studio L’Éclaireur

 

Artist – All rights reserved

Ilhwa Kim – Images ©Laam Yi, Hwalaam Studio – ilhwakim.com

 

Photographers – All rights reserved

Matt Madden • Ricardo Lisboa • Adri Zarco • Paulo Duarte • Denis Meyer • Umesh Goswami • Abigail Bobo • Pierre Le Tulzo • metamorworks • lupengyu • Paul Grover • Bernard Baudin

 

Copyrights – All rights reserved

Breakthrough Energy • Capgemini • FILA • GettyImages • SNCF