Rapport Annuel 2018

Annual
Report 2019

The Annual Report outlines Capgemini’s primary activities and the major events from the previous business year. Combining interviews and analysis, it retraces the transformations that have impacted our activities and our ambitions.

Letter from

Paul Hermelin,
Chairman of Capgemini

“Because I know this Group well, I am confident in the face of all the challenges that 2020 has in store. I am optimistic that this extraordinary year will mark the beginning of a remarkable chapter in the Group’s 50-year history.”

Read the letter

Conversation

PAUL HERMELIN AND AIMAN EZZAT

A look back at our performance in 2019, as well as the acquisition of Altran and the Group's new governance, which sees Aiman Ezzat succeed Paul Hermelin as Chief Executive Officer, while Paul Hermelin retains the chairmanship of the Board.

Watch the video

ALTRAN JOINS THE CAPGEMINI FAMILY

2019 KEY FIGURES

In 2019, Capgemini continued to grow above market and improve its profitability and organic free cash-flow generation.

Carole Ferrand
CHIEF FINANCIAL OFFICER

“The Group’s great performance in 2019 strengthens our position worldwide.”

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Revenues
In billions of euros

+5,3% year-on-year at constant exchange rates

12.5*

2017

13.2

2018

14.1

2019

*Restatement of the impact of IFRS 15, applicable since January 1, 2018

Operating margin*
In millions of euros

+20 basis points year-on-year

1,493

2017

1,597

2018

1,741

2019

*Operating margin is one of the Group’s key performance indicators. It is the difference between revenues and operating expenses. It is calculated before “other operating income and expenses”.

Organic free cash flow
In millions of euros

+16%

1,080

2017

1,160

2018

1,288

2019

Revenue
breakdown

by region

  • 32% North America
  • 27% Rest of Europe
  • 21% France
  • 12% United Kingdom and Ireland
  • 8% Asia Pacific and Latin America

Revenue
breakdown

by sector

  • 26% FINANCIAL SERVICES
  • 20% MANUFACTURING
  • 14% CONSUMER GOODS & RETAIL
  • 14% PUBLIC SECTOR
  • 12% ENERGY & UTILITIES
  • 8% TELECOMMUNICATIONS, MEDIA & TECHNOLOGY
  • 6% Services

Revenue
breakdown

by business

  • 71% APPLICATIONS & TECHNOLOGY
  • 22% OPERATIONS & ENGINEERING
  • 7% STRATEGY & TRANSFORMATION

HIGHLIGHTS OF
THE YEAR

ALTRAN JOINS THE CAPGEMINI FAMILY

Capgemini and Altran are creating a global leader in the digital transformation of industrial and technology enterprises, following Capgemini’s friendly takeover bid to acquire Altran Technologies, the world’s leading engineering and R&D services company. Combining the complementary expertise of these companies has resulted, on April 1, 2020, in a Group with a turnover of €17 billion and 270,000 employees, enabling Capgemini to claim a leadership position in the Intelligent Industry market.

Watch the video

Bayer and Capgemini strengthen and expand their strategic partnership, by signing a new six-year deal worth over a billion euros. Capgemini will deliver a wide range of transformational services to further accelerate the digitalization of the organization.

The independent brand valuation consultancy Brand Finance ranked Capgemini in the top 10 of the world’s most valuable IT services brands. The brand’s strength rose from AA to AA+, while its value grew by 12%, benefiting from a strong performance in North America and Europe, especially from its digital and cloud offers.

In 2019, “Pulse” was launched across the Capgemini group. This continuous listening tool is a giant leap forward as it gathers people’s thoughts and opinions through short and on-demand surveys. Based on this input, different levels of analysis are made, which in turn trigger actions to improve engagement.

Through its business brand Capgemini Invent, Capgemini was proud to be the Global Partner of the 10th World Climate Summit, during the COP 25. This photo, by Debiprasad Mukherjee, won an international contest launched by the Group, inviting employees to share their vision of climate change.

Capgemini completed its second year as Global Innovation partner of the Men's and Women's HSBC World Rugby Sevens Series, the international competition of Rugby Sevens. We cultivate the “Sevens Spirit”, a balance between fun and high performance. This sponsorship is an opportunity to share unique moments with our clients and our people.

Capgemini’s Bengaluru campus receives net-zero platinum certification from the Indian Green Building Council. It is the first corporate campus in India to have achieved the status of being self-sustaining by generating an equal amount of green energy from renewable resources as it uses for its operations.

Commissioned by the National Center for Space Studies (CNES) as part of NASA's Mars InSight mission, Capgemini developed the SeIS on Mars Operation Center (SISMOC). The center retrieves and processes data from the French seismometer installed on Mars, before distributing the data to scientists in laboratories around the world.

Purpose, one of the leading strategy and social impact agencies, joins Capgemini. Headquartered in New York, it builds and supports movements to advance the fight for an open, just, and habitable world, notably through campaigning labs. Combined with the expertise of Capgemini Invent, Purpose will help global clients lead purpose-driven transformations.

The former commercial cybersecurity business of Leidos joins Capgemini. The team of almost 500 cybersecurity professionals helps to meet the Group's increasing client demands for cybersecurity services and solutions across North America, adding value to the global security provisions of Capgemini’s clients around the world.

Capgemini accelerates in the airline industry, becoming one of the first business partners of Airbus’s Skywise digital platform, which connects more than 80 airlines. Based on a data lake, the platform allows the fleet management of aircraft over their entire lifespan, and forms part of the digital transformation of the aviation sector.

01

Client testimonials

CONA Services: Interview with Reinhard Meister, Chief Executive Officer
Watch the video

Interview with Steve Maddock Chief Operating Officer for DLG

01.

CONA Services: Interview with Reinhard Meister, Chief Executive Officer

Interview with Steve Maddock Chief Operating Officer for DLG

02.

Mercedes-Benz AG: Interview with Dr. Frank Arbes, Senior Manager, and Bojan Pounarov, Manager

Interview with Steve Maddock Chief Operating Officer for DLG

03.

Groupe PSA: Interview with Jean-Luc Perrard, CIO of Groupe PSA

Our offer

HARNESSING THE POWER OF TECHNOLOGY TO SERVE OUR CLIENTS’ AMBITIONS

Throughout our history, we have set ourselves apart from the competition with our strong technological culture and our sound knowledge of the business challenges faced by our clients.

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CLIENT SOLUTIONS TAILORED TO THE CHALLENGES OF EACH SECTOR

We have developed expertise in seven key sectors to transform our clients’ businesses.

A PORTFOLIO OF OFFERS INTEGRATING THE BEST TECHNOLOGIES

We have implemented agile management of our portfolio of offerings, in seven priority markets.

OUR BUSINESS LINES

We offer our clients the best-suited digital transformation and technologies to enable them to innovate and improve their performance.

INNOVATION AT OUR CORE

Our innovation-based approach enables our clients to benefit from the power of technology and its advances.

Back

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CAPGEMINI ACROSS THE WORLD

We are 270,000 women and men of over 120 nationalities, based in close to 50 countries

Un leader mondial
 
North America
 
Latin America
 
Europe, Africa and the middle east
 
Asia Pacific

21,030

people

8,280

people

109,420

people

1,830

people

130,740

people

16 innovation centers Applied Innovation Exchange (AIE)

New York, San Francisco, Bordeaux, Grenoble, Lille, Paris, Toulouse, Madrid, London, Malmo, Stockholm, Munich, Utrecht, Mumbai, Singapore, Melbourne.
Several new AIEs will open in 2020.

Our people

A STIMULATING AND ENGAGING
EXPERIENCE FOR OUR PEOPLE

We make a point of giving our teams a multi-activity experience,
built on commitment and collaboration.

Six complementary levers

Connected
Manager

The Connected Manager acts as the first agent of an engaging employee experience by maintaining a close relationship with each employee, identifying an individual’s contribution levers and defining prospects for developing, strengthening and advancing their teams.

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Six complementary levers

1

INSPIRING MISSION
AND VALUES

Our strong entrepreneurial culture means that we share common values, a proactive and partnership-based approach, and a strong commitment to our clients, who help build our reputation day after day.

Six complementary levers

2

DRIVING PERFORMANCE
AND SUCCESS

Our transformation projects are conceived, defined and delivered with our clients. Their complexity requires maximum involvement and efficiency on the part of our employees. Our collective performance is the result of the contribution of each individual, and of the variety of their experiences resulting from regular project mobility. Individual development plans, coaching and mentoring complete this system.

Six complementary levers

3

POSITIVE RECOGNITION
AND REWARD

Recognition and compensation are two essential pillars of commitment that we adapt to each employee's context, geography and profile. For example, we offer specific compensation for contributions to local or global initiatives, or participation in skills-acceleration programs.

Six complementary levers

4

AN INCLUSIVE ENVIRONMENT
OF WELL-BEING

We are valuing individual differences in the workforce and making them welcome and accepted for an open-minded, diverse, safe and caring environment. We implement concrete initiatives in favor of equality between women and men, diversity, digital inclusion and reducing our environmental footprint – initiatives that all our employees care deeply about and actively contribute to.

Six complementary levers

5

EFFECTIVE DIGITAL
WORKPLACE

The digital environment and its new working methods are essential ways of promoting individual and collective efficiency – especially in our sector. We equip our employees with collaborative methods and mobile computing tools and furnish all of our sites with workspaces for collaboration, co-design and ideation, as well as participatory methods and tools.

Six complementary levers

6

CONTINUOUS LEARNING
AND GROWTH

Our University provides the Group's employees – and certain partners – with access to a portfolio of in-person and distance learning courses tailored to each individual's profile, challenges and aspirations. All of this is continuously accessible on any digital platform, in order to adapt to the needs and pace of every individual.

BUILDING A POSITIVE FUTURE
WITH AND FOR THE WHOLE OF SOCIETY

We support our clients in building more responsible business models, a source of sustainable and shared performance.

  • Environment

    DRIVING SUCCESS WITH SUSTAINABILITY

    At Capgemini, we aim to bridge the gap between social purpose and greener business models. Our ambition is to combine innovation and technology to deliver positive solutions for a sustainable future.

    SAVING SWEDISH FORESTS WITH AI

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    ONE PLANET ACADEMY’S OUTREACH AND ENGAGEMENT

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  • Care

    REINVENT HEALTH AND SOCIAL CARE

    Capgemini works with industry leaders and healthcare stakeholders to implement innovations in service, care models and information delivery in a way that benefits everyone.

    AI AT THE SERVICE OF TOMORROW'S MEDICINE WITH THE TRAUMATRIX PROJECT IN FRANCE

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    FARM, A DATA PLATFORM TO HELP KENYAN FARMERS

    Learn more
  • Trust

    BUILDING TRUST IN AN INTELLIGENT WORLD

    Trust in business requires trust in technology. We partner with clients to combine data and artificial intelligence, business performance and ethics.

    TRUST AND TRANSPARENCY IN THE SHARED TECHNOLOGY SERVICES PROGRAM

    Learn more

    PROTECTING EUROPEAN ENERGY ACTIVITIES WITH PHOENIX

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29%

reduction in CO2 emissions per
employee since 2015

33%

of our workforce are women

50%

of board directors are women

1,560+

graduates from Capgemini's
Digital Academies

27,300+

people benefited from our digital
literacy programs

Our corporate social responsibility program “Architects of Positive Futures” aims to make our Group a leading responsible company.

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Capgemini is grateful for Miryam Haddad’s contributions to this year’s annual reports.
Discover her art collection on miryamhaddad.com

Credits

Project management

Group Marketing and Communications Department

11 rue de Tilsitt, 75017 Paris France

 

Graphic design, production and publishing

WordAppeal & Studio L’Éclaireur

 

Artist – All rights reserved

Miryam Haddad – miryamhaddad.com

 

Photography – All rights reserved

Pierre-Emmanuel Rastoin • Denis Meyer • William Crozes • Antoine Repessé • DR • Capgemini University Tomasz Cwiklinsky • Debiprasad Mukherjee • Erwin van Dijck • Juan Luis Fajardo

 

Copyrights – All rights reserved

©Airbus - Jean-Vincent Reymondon • ©AWS • ©Bayer AG • ©Capgemini • ©CONA Services • ©GettyImages • ©Mercedes-Benz AG • ©Groupe PSA, Communications Department • ©Leidos @leidosinc • ©Microsoft • ©NASA/JPL Caltech/, 2018 • ©SAP • ©Shutterstock • ©Your Comics

 

Thanks to

CONA Services, Groupe PSA, Mercedes-Benz AG