“In 2018, our watchwords were performance and transformation. We succeeded on both fronts.”
Paul Hermelin
Watch the video
Annual
Report 2018
The Annual Report outlines Capgemini’s primary activities and the major events from the previous business year. Combining interviews and analysis, it retraces the transformations that have impacted our activities and our ambitions.
“Every talented person at Capgemini possesses a thorough knowledge of our clients’ business sectors and a steadfast drive to stay on top of the latest technological trends.”
Thierry Delaporte
Chief Operating Officer
Seven strategic
priorities in our portfolio of offers
Designed for the dynamic nature of digital and the world of innovation, our new way of managing our portfolio is built with agility and adaptability in mind, and will ensure that we remain responsive and relevant to our clients. This new approach focuses on seven key areas.
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Customer experience
The offer
The Customer Experience (CX) offer enables our clients to create experiences that deliver fast and sustained value for their overall business and for their customers. We develop services that utilize the latest technology platforms and make it possible to reimagine customer journeys for the marketing, sales, customer service, and eCommerce functions. We leverage AI to translate rich data, from within a company and its larger ecosystem, to achieve personalization in every customer-brand interaction. In 2019, Capgemini has been positioned as a worldwide leader for the third time in a row, in Gartner's Magic Quadrant for CRM/CX Service Providers.
- Client Case
- Our publication
NYDJ X CAPGEMINI
NYDJ is a denim and apparel brand well established in the United States and renowned for its pioneering fit technology and inclusive sizing. Capgemini partnered with the brand to elevate its customer experience and provide digital marketing, design, consulting and support services including implementations of Salesforce Commerce Cloud and Marketing Cloud for NYDJ.com. Following the company’s site launch in 2018, it saw an 11% increase in organic traffic, leading to a 33% boost in year-on-year organic revenue.
- The offer
- Our publication
Our publication
The secret to winning customers’ hearts with artificial intelligence: add human intelligence.
Read more on Capgemini.com![The Secret to Winning Customers’ Hearts with Artificial Intelligence: Add Human Intelligence]()
- The offer
- Client Case
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Cloud
The offer
Though it is not a new field, cloud computing is rife with innovation. Capgemini’s Cloud services is a complete portfolio designed to facilitate our clients’ migration to and use of the cloud, which refers to storing and accessing data and programs over the internet instead of on your computer’s hard drive. It aims to simplify the adoption of a cloud-first strategy for replacing or complementing existing IT systems while enabling clients to develop innovative services directly in the cloud, so that they can gain and maintain a competitive edge.
- Client Case
- Our publication
YARA X CAPGEMINI
Capgemini helped Yara, the Norwegian global chemical and fertilizer company, build the foundation for its digital transformation. Capgemini improved the company’s overall efficiency through application management of Yara’s SharePoint and SAP environment. Furthermore, the company’s hybrid cloud strategy, combining private cloud with Microsoft Azure public cloud, provides a cost-effective solution that enables faster time to market.
- The offer
- Our publication
Our publication
Unlocking the hybrid integration dividend.
Read more on Capgemini.com![The Secret to Winning Customers’ Hearts with Artificial Intelligence: Add Human Intelligence]()
- The offer
- Client Case
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Cybersecurity
The offer
Capgemini’s full portfolio of Cybersecurity services combines the expertise of 3,500 experts across the world supported by a global network of Security Operations Centers (SOCs). Our end-to-end approach includes consulting, compliance, protection, and monitoring services to meet security requirements in virtually every industry and market segment. As a global player, we offer security adapted to each client’s business context, acting as a trusted advisor along their digital transformation journey.
- Client Case
- Our publication
FSCS X CAPGEMINI
Capgemini provides cybersecurity consulting services to the Financial Services Compensation Scheme (FSCS), the UK’s compensation fund of last resort for customers of authorized financial services firms, which protects consumers should such a financial institution fail. Capgemini performs a range of cybersecurity services including IT security assessments and attack simulation testing. Additional services include Security Operations Centers and penetration testing.
- The offer
- Our publication
Our publication
Cybersecurity: the new source of competitive advantage for retailers.
Read more on Capgemini.com![The Secret to Winning Customers’ Hearts with Artificial Intelligence: Add Human Intelligence]()
- The offer
- Client Case
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AI & Analytics
The offer
Perform AI is a complete portfolio of artificial intelligence services enabling clients to develop pragmatic business solutions that enhance operational excellence, growth, performance, and business innovation. By responsibly and ethically infusing AI technologies across their business, organizations can achieve greater operational efficiency, boost sales and loyalty through a human-centered customer experience, assist risk analysis, detect fraud, ensure regulatory compliance, augment employee productivity, and ultimately reimagine their business in the AI era.
- Client Case
- Our publication
Severn Trent X Capgemini
Capgemini partnered with UK-based water company Severn Trent, listed on the FTSE 100, to develop a complex machine learning model, capable of tackling leaks. By applying advanced analytics to data collected by sensors on water pipes, the model was able to filter five billion data points and, by doing so, provide engineers on the ground with valuable information. In areas where the model was applied, time to find leaks was reduced by over half and overall leakage was reduced by more than 16%, improving customer satisfaction.
- The offer
- Our publication
Our publication
Building the retail superstar: how unleashing AI across functions offers a multi-billion dollar opportunity.
Read more on Capgemini.com![The Secret to Winning Customers’ Hearts with Artificial Intelligence: Add Human Intelligence]()
- The offer
- Client Case
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Digital Manufacturing
The offer
Digital Manufacturing is about the data-driven optimization of manufacturing, leveraging the power of technology (cloud, IoT, AI, cognitive computing, 3D, AR/VR). These technologies break silos between the physical and digital worlds, and build intelligent connections between machines, products, employees, and suppliers that drive rich customer value: reduced time to market, mass customization and product innovation to enable growth; end-to-end industrial efficiency and enhanced customer service to improve profitability and competitive agility. By empowering manufacturing staff, we help clients realize the promise of Industry 4.0.
- Client Case
- Our publication
DENSO X Capgemini
Capgemini is the strategic partner of DENSO International America (one of the world’s largest automotive tier-one suppliers to global OEMs). The partnership has supported the development of DENSO’s cockpit systems for more than 14 years and allowed DENSO to deliver high-quality products to its automotive OEMs using model-based system design, knowledge-based engineering and machine-learning principles, while improving efficiency in the product-development value stream using Capgemini’s digital manufacturing platform.
- The offer
- Our publication
Our publication
Digital engineering: the new growth engine for discrete manufacturers.
Read more on Capgemini.com![The Secret to Winning Customers’ Hearts with Artificial Intelligence: Add Human Intelligence]()
- The offer
- Client Case
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Next-Gen ADM
The offer
We offer a unique and comprehensive approach to application development and maintenance (ADM) – an approach that starts with business outcomes and takes into account the needs of IT systems, as well as the business. Our Next-Gen ADM services help turbocharge the monitoring, management, and transformation of application environments, to ensure agile transformation of legacy applications, as well as processes and delivery modes adapted to digital transformation strategies. Information Services Group (ISG) has recognized Capgemini as a leader in Next-Gen ADM services in the US, Continental Europe, and the UK.
- Client Case
- Our publication
TE Connectivity X Capgemini
Capgemini is in the midst of a five-year agreement with TE Connectivity, a $14 billion global technology and manufacturing leader, to provide application support, maintenance, and development across the company’s portfolio of over 1,000 applications. Capgemini is also working to help drive digital transformation at TE Connectivity through engagement in strategic programs and projects across the manufacturing, engineering, sales and marketing, and corporate center domains.
- The offer
- Our publication
Our publication
Executive Insights on modern and integrated Application Development and Application Maintenance.
Read more on Capgemini.com![The Secret to Winning Customers’ Hearts with Artificial Intelligence: Add Human Intelligence]()
- The offer
- Client Case
“We have improved our agility, combining our sectorial expertise and a deep understanding of our clients’ businesses, with our technological skills, competitiveness, and global presence.”
Aiman Ezzat
Chief Operating Officer
Our clients
are at the center of everything we do.
Digital is fundamentally reshaping every industry. At Capgemini, we support our market leading clients to navigate the new competitive landscape and usher in their business transformation.
01
Client
case
01. EDF Interview with Jean-Bernard Lévy, CEO & Chairman
02
Client
case
02. DLG Interview with Steve Maddock, COO
03
Client
case
03. Virgin Voyages Interview with Michelle Bentubo, VP Voyage Travel Services
04
Client
case
04. SP Group Interview with Jeanne Cheng, CRO and Chuah Kee Heng, Managing Director
01.
EDF: interview with Jean-Bernard Lévy, CEO & Chairman
02.
DLG: interview with Steve Maddock, COO
03.
Virgin Voyages: interview with Michelle Bentubo, VP Voyage Travel Services
04.
SP Group: interview with Jeanne Cheng, CRO and Chuah Kee Heng, Managing Director
2018 Highlights
Capgemini creates Capgemini Invent
In September 2018, Capgemini launched Capgemini Invent, its new global entity that helps decision-makers plan and build their future organizations. Capgemini Invent brings together, under one banner, Capgemini Consulting and specialists in data science and emerging technologies thanks to recently acquired companies. These include: LiquidHub, a specialist in digital customer engagement; Fahrenheit 212, innovation strategy consulting; and three creative design studios, Idean, Adaptive Lab, and Backelite.
Capgemini enters the scrum
In 2018, the Group became the official Global Innovation Partner of the Men’s and Women’s HSBC World Rugby Sevens Series. Capgemini celebrated this new multi-year partnership by organizing client events in connection with matches, by mobilizing employees, and by sponsoring the Rugby World Cup Sevens, held in San Francisco in July. On the heels of this new commitment, Capgemini opened its VivaTech Paris stand to host six SportsTech startups working to improve sports and the promotion of sports.
Employee share ownership: renewed confidence
Designed to create engagement around the development and performance of the Group, the fifth employee shareholding plan was a great success, with a subscription rate of 191%! Close to 33,600 employees in 24 participating countries subscribed to the plan, representing 17.2% of eligible candidates. The plan comprised 2.5 million shares, representing approximately 1.5% of the Group’s total share capital. As of December 31, 2018, employee share ownership stood at 5.89% of the Group’s total capital. A huge thank you to all our people who have demonstrated their confidence in the Group.
Recognized by our technology partners
Once again, the Group receives numerous awards in 2018 from its technology partners. Among these accolades, Salesforce, the leading platform for customer relations management solutions, awarded Capgemini a Cloud Solution Award for its work on Einstein Analytics (an AI platform). Capgemini also received four Partner of the Year Awards from MuleSoft, an integration software company recently acquired by Salesforce.
An evolving portfolio
Starting at 18% in 2014, Capgemini’s Cloud and Digital offers jumped to 45% of the Group’s total revenue in 2018. This growth demonstrates the agility of our portfolio and our capacity to adapt our services to the evolving needs of our clients. The contracts we signed this year with Yara and Equinor (formerly Statoil) in Norway, Eneco in the Netherlands, EDF in France, Syngenta in Sweden, and Scottish Water in Scotland illustrate our Group’sdynamic growth and expertise in these fields.
Passionate people: our ace of spades
Because our people are our biggest strength, the Group works to create an exciting and rewarding professional experience to boost performance. Launched in September, our new employer brand campaign “Love your Career. Ace your Career” encourages candidates and employees alike to follow their passions as they contribute to our collective performance and build their careers.
Expanding the team
Capgemini continued to expand its expertise and broaden its range of services by making new acquisitions across the world, including: LiquidHub in the United States, a specialist in digital customer engagement; Doing in Italy, an agency specialized in digital transformation services for marketing and communications; June 21 in France, a digital marketing consulting firm; and Adaptive Lab in the United Kingdom, a studio specialized in digital design.
Recognized for our ethics
For the seventh year in a row, we are proud to be recognized as one of the world’s most ethical companies by the Ethisphere Institute, a global leader in promoting best practices in corporate governance. This recognition attests to the Group’s firm commitment to ethics and integrity.
Sogeti gets a new look
Sogeti, dedicated to the Group’s local technology services, updated its branding, becoming “Sogeti, part of Capgemini”. This change brings further alignment between Sogeti and Capgemini’s values, while complementing its strength with the range of services the Group offers. This initiative also serves to strengthen the value of the Capgemini brand.
Technology to help locate lost children
2018 marked the fifth edition of Capgemini’s Tech Challenge, an online hackathon designed to identify India’s best programmers and technophiles, and empower them to develop their projects with support from Capgemini’s teams. This exemplary program attracted nearly 135,000 candidates. Capgemini selected the 50 most promising teams to take part in the grand final on its Pune campus, which was also broadcast on the country’s business channel CNBC-TV18.
Meet our talented people
The passion, dedication and expertise of our people powers everything we do. Working in teams across the world, the women and men of Capgemini bring diverse experience and an almost boundless skillset to the service of our customers. Here, a selection of our talented people share the ways they make a difference, every day.
“Using Agile methodology, I’m able to further strengthen my skills. It increases collaboration and alignment and helps me deliver faster.”
Francisco Falder
Agile Methods Expert —
Capgemini Melbourne, Australia
Agile Methods Expert —
Capgemini Melbourne, Australia
“We help our clients keep up with the speed of innovation in the fast-changing Chinese automotive sector.”
Liu Qingping
Vice President & Head of Automotive Asia Pacific — Capgemini Invent Shanghai, China
“I believe that it will become more and more crucial for companies to understand how humans can efficiently augment machines, how machines can reinforce what humans do best, and how to redesign business processes to support this partnership.”
Tove Hjelm
Data Scientist – Sogeti part of Capgemini Gothenburg, Sweden
“I put great emphasis on building trustful relationships with clients and on creating multi-skilled high-performance teams.”
Madan Sundararaju
Vice President, Media & Entertainment Sector Leader – Capgemini, New-York, United States
A global leader with worldwide presence
North America
Latin America
Europe
Africa and the middle east
Asia Pacific
17,600+
people
8,270+
people
70,400+
people
1,830+
people
113,200+
people
“Our financial journey throughout the year – both in terms of revenue and margin – was successful”.
Chief Financial Officer
Directrice Financière
2018
in numbers
In 2018, Capgemini met or exceeded all financial targets set at the beginning of the year. The Group strengthened its growth profile, while continuing to improve profitability and organic free cash flow generation.
