“In 2018, our watchwords were performance and transformation. We succeeded on both fronts.”
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Chief Operating Officer
Designed for the dynamic nature of digital and the world of innovation, our new way of managing our portfolio is built with agility and adaptability in mind, and will ensure that we remain responsive and relevant to our clients. This new approach focuses on seven key areas.
The Customer Experience (CX) offer enables our clients to create experiences that deliver fast and sustained value for their overall business and for their customers. We develop services that utilize the latest technology platforms and make it possible to reimagine customer journeys for the marketing, sales, customer service, and eCommerce functions. We leverage AI to translate rich data, from within a company and its larger ecosystem, to achieve personalization in every customer-brand interaction. In 2019, Capgemini has been positioned as a worldwide leader for the third time in a row, in Gartner's Magic Quadrant for CRM/CX Service Providers.
NYDJ is a denim and apparel brand well established in the United States and renowned for its pioneering fit technology and inclusive sizing. Capgemini partnered with the brand to elevate its customer experience and provide digital marketing, design, consulting and support services including implementations of Salesforce Commerce Cloud and Marketing Cloud for NYDJ.com. Following the company’s site launch in 2018, it saw an 11% increase in organic traffic, leading to a 33% boost in year-on-year organic revenue.
The secret to winning customers’ hearts with artificial intelligence: add human intelligence.Read more on Capgemini.com
Though it is not a new field, cloud computing is rife with innovation. Capgemini’s Cloud services is a complete portfolio designed to facilitate our clients’ migration to and use of the cloud, which refers to storing and accessing data and programs over the internet instead of on your computer’s hard drive. It aims to simplify the adoption of a cloud-first strategy for replacing or complementing existing IT systems while enabling clients to develop innovative services directly in the cloud, so that they can gain and maintain a competitive edge.
Capgemini helped Yara, the Norwegian global chemical and fertilizer company, build the foundation for its digital transformation. Capgemini improved the company’s overall efficiency through application management of Yara’s SharePoint and SAP environment. Furthermore, the company’s hybrid cloud strategy, combining private cloud with Microsoft Azure public cloud, provides a cost-effective solution that enables faster time to market.
Unlocking the hybrid integration dividend.Read more on Capgemini.com
Capgemini’s full portfolio of Cybersecurity services combines the expertise of 3,500 experts across the world supported by a global network of Security Operations Centers (SOCs). Our end-to-end approach includes consulting, compliance, protection, and monitoring services to meet security requirements in virtually every industry and market segment. As a global player, we offer security adapted to each client’s business context, acting as a trusted advisor along their digital transformation journey.
Capgemini provides cybersecurity consulting services to the Financial Services Compensation Scheme (FSCS), the UK’s compensation fund of last resort for customers of authorized financial services firms, which protects consumers should such a financial institution fail. Capgemini performs a range of cybersecurity services including IT security assessments and attack simulation testing. Additional services include Security Operations Centers and penetration testing.
Cybersecurity: the new source of competitive advantage for retailers.Read more on Capgemini.com
Perform AI is a complete portfolio of artificial intelligence services enabling clients to develop pragmatic business solutions that enhance operational excellence, growth, performance, and business innovation. By responsibly and ethically infusing AI technologies across their business, organizations can achieve greater operational efficiency, boost sales and loyalty through a human-centered customer experience, assist risk analysis, detect fraud, ensure regulatory compliance, augment employee productivity, and ultimately reimagine their business in the AI era.
Capgemini partnered with UK-based water company Severn Trent, listed on the FTSE 100, to develop a complex machine learning model, capable of tackling leaks. By applying advanced analytics to data collected by sensors on water pipes, the model was able to filter five billion data points and, by doing so, provide engineers on the ground with valuable information. In areas where the model was applied, time to find leaks was reduced by over half and overall leakage was reduced by more than 16%, improving customer satisfaction.
Building the retail superstar: how unleashing AI across functions offers a multi-billion dollar opportunity.Read more on Capgemini.com
Digital Manufacturing is about the data-driven optimization of manufacturing, leveraging the power of technology (cloud, IoT, AI, cognitive computing, 3D, AR/VR). These technologies break silos between the physical and digital worlds, and build intelligent connections between machines, products, employees, and suppliers that drive rich customer value: reduced time to market, mass customization and product innovation to enable growth; end-to-end industrial efficiency and enhanced customer service to improve profitability and competitive agility. By empowering manufacturing staff, we help clients realize the promise of Industry 4.0.
Capgemini is the strategic partner of DENSO International America (one of the world’s largest automotive tier-one suppliers to global OEMs). The partnership has supported the development of DENSO’s cockpit systems for more than 14 years and allowed DENSO to deliver high-quality products to its automotive OEMs using model-based system design, knowledge-based engineering and machine-learning principles, while improving efficiency in the product-development value stream using Capgemini’s digital manufacturing platform.
Digital engineering: the new growth engine for discrete manufacturers.Read more on Capgemini.com
Capgemini leverages the SAP S/4HANA© platform to deliver what we call “the Renewable Enterprise“, a company able to constantly grow and adapt. We bring together the technology, the process, and the operating model to sustain digital transformation and enable high speed innovation while protecting mission-critical applications. Designed to put user experience at the center, it uses approaches such as AI and embedded analytics, DevOps, cloud architecture, APIs and microservices to help our clients “renew” themselves as they unlock business value and outpace their competition.
Centrica plays a key role in the lives of millions of people and businesses, and its ability to adapt and evolve as the energy industry changes is of critical importance. The company recognized the opportunity to enhance its digital infrastructure and software to become more agile and prepared for innovation while also reducing costs, and identified SAP S/4HANA© technology as a key enabler to make its vision of a fully digital, agile, and global enterprise a reality.
We offer a unique and comprehensive approach to application development and maintenance (ADM) – an approach that starts with business outcomes and takes into account the needs of IT systems, as well as the business. Our Next-Gen ADM services help turbocharge the monitoring, management, and transformation of application environments, to ensure agile transformation of legacy applications, as well as processes and delivery modes adapted to digital transformation strategies. Information Services Group (ISG) has recognized Capgemini as a leader in Next-Gen ADM services in the US, Continental Europe, and the UK.
Capgemini is in the midst of a five-year agreement with TE Connectivity, a $14 billion global technology and manufacturing leader, to provide application support, maintenance, and development across the company’s portfolio of over 1,000 applications. Capgemini is also working to help drive digital transformation at TE Connectivity through engagement in strategic programs and projects across the manufacturing, engineering, sales and marketing, and corporate center domains.
Executive Insights on modern and integrated Application Development and Application Maintenance.Read more on Capgemini.com
Chief Operating Officer
Digital is fundamentally reshaping every industry. At Capgemini, we support our market leading clients to navigate the new competitive landscape and usher in their business transformation.
In September 2018, Capgemini launched Capgemini Invent, its new global entity that helps decision-makers plan and build their future organizations. Capgemini Invent brings together, under one banner, Capgemini Consulting and specialists in data science and emerging technologies thanks to recently acquired companies. These include: LiquidHub, a specialist in digital customer engagement; Fahrenheit 212, innovation strategy consulting; and three creative design studios, Idean, Adaptive Lab, and Backelite.
In 2018, the Group became the official Global Innovation Partner of the Men’s and Women’s HSBC World Rugby Sevens Series. Capgemini celebrated this new multi-year partnership by organizing client events in connection with matches, by mobilizing employees, and by sponsoring the Rugby World Cup Sevens, held in San Francisco in July. On the heels of this new commitment, Capgemini opened its VivaTech Paris stand to host six SportsTech startups working to improve sports and the promotion of sports.
Designed to create engagement around the development and performance of the Group, the fifth employee shareholding plan was a great success, with a subscription rate of 191%! Close to 33,600 employees in 24 participating countries subscribed to the plan, representing 17.2% of eligible candidates. The plan comprised 2.5 million shares, representing approximately 1.5% of the Group’s total share capital. As of December 31, 2018, employee share ownership stood at 5.89% of the Group’s total capital. A huge thank you to all our people who have demonstrated their confidence in the Group.
Once again, the Group receives numerous awards in 2018 from its technology partners. Among these accolades, Salesforce, the leading platform for customer relations management solutions, awarded Capgemini a Cloud Solution Award for its work on Einstein Analytics (an AI platform). Capgemini also received four Partner of the Year Awards from MuleSoft, an integration software company recently acquired by Salesforce.
Starting at 18% in 2014, Capgemini’s Cloud and Digital offers jumped to 45% of the Group’s total revenue in 2018. This growth demonstrates the agility of our portfolio and our capacity to adapt our services to the evolving needs of our clients. The contracts we signed this year with Yara and Equinor (formerly Statoil) in Norway, Eneco in the Netherlands, EDF in France, Syngenta in Sweden, and Scottish Water in Scotland illustrate our Group’sdynamic growth and expertise in these fields.
Because our people are our biggest strength, the Group works to create an exciting and rewarding professional experience to boost performance. Launched in September, our new employer brand campaign “Love your Career. Ace your Career” encourages candidates and employees alike to follow their passions as they contribute to our collective performance and build their careers.
Capgemini continued to expand its expertise and broaden its range of services by making new acquisitions across the world, including: LiquidHub in the United States, a specialist in digital customer engagement; Doing in Italy, an agency specialized in digital transformation services for marketing and communications; June 21 in France, a digital marketing consulting firm; and Adaptive Lab in the United Kingdom, a studio specialized in digital design.
For the seventh year in a row, we are proud to be recognized as one of the world’s most ethical companies by the Ethisphere Institute, a global leader in promoting best practices in corporate governance. This recognition attests to the Group’s firm commitment to ethics and integrity.
Sogeti, dedicated to the Group’s local technology services, updated its branding, becoming “Sogeti, part of Capgemini”. This change brings further alignment between Sogeti and Capgemini’s values, while complementing its strength with the range of services the Group offers. This initiative also serves to strengthen the value of the Capgemini brand.
2018 marked the fifth edition of Capgemini’s Tech Challenge, an online hackathon designed to identify India’s best programmers and technophiles, and empower them to develop their projects with support from Capgemini’s teams. This exemplary program attracted nearly 135,000 candidates. Capgemini selected the 50 most promising teams to take part in the grand final on its Pune campus, which was also broadcast on the country’s business channel CNBC-TV18.
The passion, dedication and expertise of our people powers everything we do. Working in teams across the world, the women and men of Capgemini bring diverse experience and an almost boundless skillset to the service of our customers. Here, a selection of our talented people share the ways they make a difference, every day.
“Using Agile methodology, I’m able to further strengthen my skills. It increases collaboration and alignment and helps me deliver faster.”
“We help our clients keep up with the speed of innovation in the fast-changing Chinese automotive sector.”
Vice President & Head of Automotive Asia Pacific — Capgemini Invent Shanghai, China
“I believe that it will become more and more crucial for companies to understand how humans can efficiently augment machines, how machines can reinforce what humans do best, and how to redesign business processes to support this partnership.”
Data Scientist – Sogeti part of Capgemini Gothenburg, Sweden
“I put great emphasis on building trustful relationships with clients and on creating multi-skilled high-performance teams.”
Vice President, Media & Entertainment Sector Leader – Capgemini, New-York, United States
Chief Financial Officer
In 2018, Capgemini met or exceeded all financial targets set at the beginning of the year. The Group strengthened its growth profile, while continuing to improve profitability and organic free cash flow generation.
*Restated for the impact of IFRS 15, applicable from January 1, 2018 and which resulted in a decrease in revenues recognized of €267 million (2.1% of revenues), with no change in euros to the operating margin, net profit, earnings per share or organic free cash flow.
*Operating margin is one of the Group’s key performance indicators. It is defined as the difference between revenues and operating expenses. It is calculated before the other operating income and expenses.
Management of overall project
Group Corporate Social Responsibility Department and Group Marketing and Communications Department
11 rue de Tilsitt, 75017 Paris
Design and web development
WordAppeal et Studio L’Éclaireur
Thukral & Tagra – Thukralandtagra.com
Sketches (portraits) – All rights reserved
Copyrights – All rights reserved
Pierre-Emmanuel Rastoin / ©Jason Dorfman, ©MIT (CSAIL) / ©Capgemini / ©Getty Images / ©Serge Picard / ©Robert Geary / ©Imagen.D / ©Yamel Photography / ©Shan Wong / ©Peter Nilsson / ©Zongqin Yang / ©Abhishek Ogale / ©Hugo Ribes / ©Tomasz Cwiklinski / ©Équipe MACS Capgemini / ©DLG / ©EDF / ©Les Fontaines, Capgemini Gouvieux / ©Media World Rugby / ©Virgin Voyages
For the Annual Report
Thanks to EDF, DLG, Virgin Voyages, SP Group, Centrica, ST Water,Yara, FSCS, TE Connectivity, Denso, NYDJ, RMIT
For the Integrated Report
Thanks to MIT, Eneco, Albert Heijn, Salesforce, Kering and State of Texas