to Capgemini’s first
Integrated Report

This year, for the first time, we release digitally and in print, an Integrated Report aligned with the ‹IR› Framework as published by the International Integrated Reporting Council.

It is a key communication intended for all our stakeholders to explain who we are at Capgemini: a technology-enabled business transformation company serving global clients and a leading responsible company, using our expertise for positive impact.

Confident about the future, we believe that financial and non-financial performance are both critical to creating sustainable value for all. We would be delighted to gather your comments at integratedreporting@capgemini.com

Paul Hermelin

Chairman and CEO

Hubert Giraud

People Management and Transformation

Christine Hodgson

Corporate Social Responsibility

Rosemary Stark


en fr

About Our Integrated Report

Methodology and glossary

Our methodology


Our first Integrated Report

In 2017, driven by the desire to communicate better about our value creation, we introduced an Integrated Reporting approach.

This year’s Integrated Report is our first, and is aligned with the framework established by the International Integrated Reporting Council (IIRC). It reflects how Capgemini’s financial and non-financial performance create sustainable value for all its stakeholders.

It is a key communication intended for all our stakeholders to explain who we are at Capgemini: a technology-enabled business transformation company, with the ambition to deliver global business and technological solutions enabling our clients to achieve innovation and competitiveness, and a leading responsible company, using our expertise for positive impact.

Fostering integrated thinking, we have involved various functions and departments across the Group, including CSR, communication, finance, investor relations, sales, strategy, general counsel, human resources, ethics and compliance, procurement, legal, and technology. This multi-disciplinary team worked on the value creation model, the materiality matrix, and the risks, and validated key elements of content in the published report.

The Group Executive Board was actively engaged at the start and throughout the integrated reporting process in order to provide important and effective oversight at all stages, from identifying the material matters to report, to the preparation process and the approving of the final report.

This momentum is expected to be sustained in the coming years. In 2018, we will gather insights from a global panel of stakeholders, which will drive a strategic dialogue between internal and external viewpoints and strengthen our materiality analysis.


About data

All financial and non-financial data linked to Capgemini’s performance are also disclosed and detailed in the 2017 Registration Document. Public information and data on key market trends are sourced throughout the document.


Forward-looking information

Opinions and forward-looking statements expressed in this report represent those of Capgemini at the time. Undue reliance should not be placed on such statements and opinions because, by nature, they are subjective to known and unknown risk and uncertainties and can be affected by other factors that could cause actual results and company plans and objectives to differ materially from those expressed or implied in the forward-looking statements.

Neither the Group nor any of its respective affiliates, advisers or representatives shall have any liability whatsoever (based on negligence or otherwise) for any loss howsoever arising from any use of this report or its contents or otherwise arising in connection with this presentation, and do not undertake to publicly update or revise any of its opinions or forward-looking statements whether to reflect new information or future events or circumstances otherwise.



Annual General Meeting of shareholders.

Artificial intelligence (AI)
AI (artificial intelligence) is the simulation of human intelligence processes by machines, especially computer systems. These processes include learning (the acquisition of information and rules for using the information), reasoning (using the rules to reach approximate or definite conclusions) and self-correction. Particular applications of AI include expert systems, speech recognition and machine vision.

Applied Innovation Exchange (AIE)
Capgemini’s global platform designed to enable enterprises to discover relevant innovations, and to contextualize and experiment with them within the specific industry. The AIE leverages a framework for action, a network of exchange locations, and a high-performance engagement experience with a global curated ecosystem to plan proactively for shifts in technology.


Big data
Big data is an evolving term that describes any voluminous amount of structuredsemi-structured, and unstructured data that has the potential to be mined for information.



Carbon footprint
The carbon footprint of a product is the total amount of greenhouse gas (GHG) emissions caused during a defined period of the product lifecycle. It is expressed in terms of the amount of carbon dioxide equivalents CO2(e) emitted.

Capgemini’s corporate social responsibility (CSR) program captures our renewed social ambition: to be recognized worldwide as a leading responsible company, using our expertise to bring about positive impact. Sustainability is a business imperative now at the core of everything we do, and we will effect change through our ways of working and the personal commitment of our colleagues. We collaborate with clients and partners to build solutions that promote environmental sustainability, help societies address the impact of the digital and automation revolution, and foster inclusion in the workplace to reflect society’s rich spectrum of diversity.


Data center
A physical facility used to house computer systems and associated components.

Digital transformation
A concept that refers to the changes associated with the application of digital technology in all aspects of society. Digital technologies empower customers and consumers in a way they never could before, transforming their relationship with brands and products. Businesses need to meet these new challenges or will miss the potential business success to be realized in the digital economy.


Greenhouse gases, including CO2, CO, CH4, N2O and HFCs, which have a global warming impact. We also include the impact of volatile organic compounds (VOCs) in our targets.

The Group designates Capgemini S.E. (the company listed on the Paris Stock Exchange) and all its subsidiaries.


International Integrated Reporting Council.

Integrated Reporting
<IR> is a process founded on integrated thinking that results in a periodic integrated report by an organization, concerning value creation over time and related communications regarding aspects of value creation.

Integrated report
An integrated report is a concise communication about how an organization’s strategy, governance, performance and prospects, in the context of its external environment, lead to the creation of value in the short, medium, and long term.


For the purpose of this report, we regard our material topics and interests as those that may affect the long-term success of our business, including our ability to create and preserve economic, environmental and social value. Materiality, in this context, is the threshold at which an issue or interest becomes sufficiently important that it should be reported.


Normalized earnings per share

Normalized earnings per share are calculated by dividing normalized profit or loss attributable to owners of the Company by the weighted average number of ordinary shares outstanding during the period, excluding treasury shares. Normalized net profit or loss is equal to profit for the period attributable to owners of the Company corrected for the impact of items recognized in other operating income and expense, net of tax calculated using the effective tax rate.


Normalized net profit

Normalized net profit  is equal to profit for the year (Group share) adjusted for the impact of items recognized in “Other operating income and expense”, net of tax calculated using the effective tax rate.


Operating margin
Operating margin

is one of the Group’s key performance indicators. It is defined as the difference between revenues and operating expenses. It is calculated before “Other operating income and expenses” which include amortization of intangible assets recognized in business combinations, the charge resulting from the deferred recognition of the fair value of shares granted to employees, and non-recurring revenues and expenses, notably impairment of goodwill, negative goodwill, capital gains or losses on disposals of consolidated companies or businesses, restructuring costs incurred under a detailed formal plan approved by the Group’s management, the cost of acquiring and integrating companies acquired by the Group, including earn-outs comprising conditions of presence, and the effects of curtailments, settlements and transfers of defined benefit pension plans.


Organic free cash flow 

Organic free cash flow is equal to cash flow from operations less acquisitions of property, plant, equipment and intangible assets (net of disposals) and adjusted for cash out relating to the net interest cost.



Return on investment (ROI)
A performance measure used to evaluate the efficiency of an investment or compare the efficiency of several investments. ROI measures the amount of return on an investment, relative to the investment’s cost. The result is expressed as a percentage or a ratio. ROI = (gain from investment – cost of investment) / cost of investment


Social and relationship capital
The International Integrated Reporting Council defines social and relationship capital as the institutions and the relationships within and between communities, groups of stakeholders and other networks, and the ability to share information to enhance individual and collective well-being. Social and relationship capital includes: shared norms, and common values and behaviors; key stakeholder relationships, and the trust and willingness to engage that an organization has developed and strives to build and protect with external stakeholders; and intangibles associated with the brand and reputation that an organization has developed.