Welcome
to Capgemini’s first
Integrated Report

This year, for the first time, we release digitally and in print, an Integrated Report aligned with the ‹IR› Framework as published by the International Integrated Reporting Council.

It is a key communication intended for all our stakeholders to explain who we are at Capgemini: a technology-enabled business transformation company serving global clients and a leading responsible company, using our expertise for positive impact.

Confident about the future, we believe that financial and non-financial performance are both critical to creating sustainable value for all. We would be delighted to gather your comments at integratedreporting@capgemini.com

Paul Hermelin

Chairman and CEO

Hubert Giraud

People Management and Transformation

Christine Hodgson

Corporate Social Responsibility

Rosemary Stark

Sales

en fr

New levels of competitiveness

New levels of competitiveness

At Capgemini, we believe the key to helping our clients stay competitive is to stay competitive ourselves. This means continuously striving to deliver best-in-class practices, tools, and methodologies to better serve our clients. By embedding these into our clients’ mission-critical services and processes, new levels of competitiveness are achieved.

Staying competitive is harder than ever. When the speed of change is throwing traditional business methods into question and shrinking delivery deadlines, business as usual is simply not enough. Success belongs to companies who can seamlessly transform, without compromising performance, by combining speed and agility to stay on top and ensure quality. Capgemini addresses this need for speed through a portfolio of strategic tools, methodologies, and services designed to ensure seamless and efficient delivery across the company. Our competitiveness suite establishes the next generation of global delivery models to address the needs of our clients, while also increasing the quality and performance of our services. These include automation, agile development, and our next generation of offerings in application development and maintenance (ADM).

ADMnext:  Excel, enhance, and innovate

Applications are often overlooked but they drive more than operational efficiency and cost containment – they lay the foundation for business agility. This is especially the case during times of transformation, when legacy systems and services need to continuously operate at peak performance.

At Capgemini, we offer a unique and comprehensive approach to application development and maintenance (ADM) – an approach that starts with business outcomes and takes into account the needs of IT as well as the business. ADMnext empowers organizations to: excel at the fundamentals of ADM by directly addressing the challenges around operational effectiveness; enhance the core to create a culture of continuous improvement; and foster innovation using applications as the catalyst for accelerating business initiatives. Using our approach, developers spend more time innovating on new features and tools, and IT departments act more like a nimble startup than an innovation roadblock.

“Capgemini deployed a sector insights-rich automation ‘bot’ which resolved thousands of inventory issues that had adversely impacted our operations and led to dissatisfied end users. It’s a game changer.”

Pierre Jouclard

ERP & Service Entity Manager at Michelin

Michelin

“Capgemini deployed a sector insights-rich automation ‘bot’ which resolved thousands of inventory issues that had adversely impacted our operations and led to dissatisfied end users. It’s a game changer.”

Pierre Jouclard

ERP & Service Entity Manager at Michelin

Our portfolio of ADM solutions improves development speed and quality of major IT projects. Not only do we deliver operational excellence and a reduction in costs but there is a tangible benefit to our client’s businesses. For example, we recently partnered with TenneT, a leading European electricity transmission system operator, to deliver application services for TenneT’s generic IT landscape, including application development, maintenance, and innovation. With our highly skilled and multicultural teams, TenneT can focus on their core activities to ensure a secure supply of electricity to its 41 million end-users.

We also have leading capabilities in SAP HANA to improve the key processes and functions of our clients. These are complemented by our proven methodologies, assets, and our deep industry expertise – especially for successful migration. Competitiveness is achieved by enabling businesses to run in real time without disruptions. For example, Capgemini assisted Ashok Leyland to re-engineer their data warehouse migration. Founded in 1948, Ashok Leyland is India’s second-largest manufacturer of commercial vehicles, such as trucks and buses, as well as emergency and military vehicles. To manage its extensive network of suppliers and distributors, Ashok Leyland decided to upgrade from its existing SAP BW system to SAP BW on HANA platforms. The Capgemini teams ensured a smooth migration to the new platform, with all the objectives met to help the company to deliver products faster to its customers, drive strategic decisions quicker, and create a seamless supply chain.

Matching talent to clients’ needs

At Capgemini, we are driven by the conviction that the business value of technology comes from and through people. To that end we rely on a talent pool of close to 200,000 international employees who provide the cutting-edge expertise required to meet clients’ needs worldwide. Our workforce is mobile, digital, and global – able to be sourced and deployed instantly – a key asset in a digital era when deployment can be measured in weeks rather than months.

We believe in empowering our employees by providing access to short- and long-term projects that best match their career ambitions and personal interests. This equally ensures that we provide our clients with a global talent pool of motivated, driven experts – a key differentiator when deciding to partner with us. With this in mind, in 2017 we rolled out a new global resource management tool that more closely aligns project resource requirements to available resources. Each employee profile is now associated with their key expertise according to nomenclature common to the entire Group. To date, the tool covers more than 80% of Capgemini’s employees.

Ensuring collaborative delivery

Ensuring collaborative delivery

In 2017, Capgemini also deployed a next-generation delivery suite to further promote an efficient and collaborative environment into its client engagements. Our collaborative delivery model works by amplifying the competitive business results achieved by one team anytime, anywhere.

The suite improves quality control, consistency, and compliance through two core components:

  • a distributed digitized delivery suite that provides us with complete visibility to monitor and manage engagement portfolios;
  • and our e-quality management set of tools that measure how we operate for improved consistency and compliance. These new tools help to build synergies across all business units, enhancing productivity and reducing the cost of maintenance – ensuring our prices remain competitive.

In addition to matching the right people with the right projects, competitiveness is also impacting our service offers.

Automation drive : machine-powered, business reimagined

The amount of data generated in the business world is growing exponentially, and organizations need tools to help them leverage this key asset for gains in speed and agility. Automation represents a paradigm shift, able to help transfer repetitive functional and cognitive processes to machines that can solve complex business problems with a new pace and power. We believe that intelligent automation can be deployed to help achieve more with less, but it takes creativity to do things differently. Capgemini’s Automation Drive offer represents our consolidated approach to find new ways to turn automation into an engine for business growth and value.

Our approach spans the full spectra of services from design, build and run, and is based on three guiding principles:

  1. Automation first: We believe in identifying, designing and building solutions with a design-for-automation mindset.
  2. Technology arbitrage: We believe in agility and integration, compared to static platforms
    and stand-alone point solutions, and strategize to combine best-in-class partner tools and technologies with our own intellectual property.
  3. Knowledge centricity: We believe that knowledge is the currency of AI and must be generated through seamless corporate knowledge management tools that foster improved, intuitive interactions and learning experiences.