Welcome
to Capgemini’s first
Integrated Report

This year, for the first time, we release digitally and in print, an Integrated Report aligned with the ‹IR› Framework as published by the International Integrated Reporting Council.

It is a key communication intended for all our stakeholders to explain who we are at Capgemini: a technology-enabled business transformation company serving global clients and a leading responsible company, using our expertise for positive impact.

Confident about the future, we believe that financial and non-financial performance are both critical to creating sustainable value for all. We would be delighted to gather your comments at integratedreporting@capgemini.com

Paul Hermelin

Chairman and CEO

Hubert Giraud

People Management and Transformation

Christine Hodgson

Corporate Social Responsibility

Rosemary Stark

Sales

en fr

Partnering with leading clients - Global industry challenges

Continuous innovation is needed to stay ahead in an increasingly complex world

Volatile, uncertain and complex, these are the conditions under which a modern company must operate and survive. The status quo is being challenged, new entrants are leading us to reconsider previous assumptions, and continuous innovation is needed to stay ahead.

Uncovering the best angle

The digital revolution has granted us access to options that are immediate, competitive and more open than ever before. This brings a new challenge of how to maintain a comprehensive understanding of new and emerging technologies. A multitude of startups are also bringing in new ideas and ways of working. With so many possibilities out there, it is safe to say our clients are suffering from choice overload. So, how do we find the right angle with innovation?

Innovation is successful when it is used to drive business value: create new opportunities, disrupt value chains, and optimize operations and ecosystems. The right balance between embracing new ways of thinking and ensuring successful delivery should always be found.

A key objective is to avoid becoming a victim of the “shiny new object syndrome”, where companies start creating proof of concept after proof of concept, experimenting with a new technology without clearly defining at the start what the return on investment of that technology should be. Innovation should always start with the business, and technology follow as an enabler.

Best talent

Finding the best talent

Finding the best talent for innovation is crucial. In recent research conducted by LinkedIn and Capgemini, nearly all organizations recognized that there is a digital talent gap.

It comes as no surprise that business partners with both the technical and soft digital skills, such as customer-centricity and passion for learning, are most in demand today.

Strengthening long-term partnerships

partnerships

In the consulting and IT services industry, the more providers anticipate, understand and know their clients’ needs, the better they can support them to implement the transformation required by business and technological disruption.

Long-term relationships with clients and in-depth knowledge of their needs will help them to feel free and confident to travel unexplored paths, and to drive real value for themselves and for their customers.

This will enable them to reinvent themselves, harnessing agility, innovation, and the engagement of their people and their customers to stay ahead.